The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

Why incivility at work is a bigger problem than you suspect

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies

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